CUSTOMER SERVICE & WARRANTY

AN LUXURY WATCHES is committed to offering carefully selected pre-owned timepieces supported by professional customer service and responsible after-sales care.

Depending on the individual watch, a purchase may be covered by either a remaining original manufacturer’s warranty or the AN LUXURY WATCHES Two-Year Limited Warranty. Specific conditions and exclusions apply, particularly to vintage watches and certain components.

TWO-YEAR LIMITED WARRANTY FOR PRE-OWNED WATCHES

Unless otherwise stated in the product listing, invoice, sales agreement, or warranty documentation, every eligible pre-owned watch sold directly by AN LUXURY WATCHES is covered by our Two-Year Limited Warranty.

The warranty begins on the original Date of Purchase and remains valid for two years.

The “Date of Purchase” means the date shown on the official invoice, sales receipt, bill of sale, or other dated proof of purchase issued or approved by AN LUXURY WATCHES.

This warranty applies only to the original purchaser unless AN LUXURY WATCHES confirms otherwise in writing.

WHAT THE TWO-YEAR WARRANTY COVERS

Subject to inspection and approval, the warranty covers mechanical faults affecting the normal operation of the watch that were not caused by misuse, accidental damage, unauthorised intervention, or normal wear.

If an eligible fault is confirmed during the warranty period, AN LUXURY WATCHES may, subject to applicable law:

• Repair the affected component.
• Replace an eligible damaged component.
• Correct previous warranty work.
• Arrange inspection or repair through an appropriate service provider.

The appropriate solution will depend on the watch, the fault, the availability of parts, and the applicable warranty terms.

THREE-YEAR LIMITED SERVICE WARRANTY

Where AN LUXURY WATCHES directly performs and documents a repair or service, the specific work completed and the parts supplied by our technicians are covered by a Three-Year Limited Service Warranty.

The service-warranty period begins on the date the repaired watch is:

• Collected by its owner or authorised recipient; or
• Dispatched from AN LUXURY WATCHES following completion of the service.

If a covered problem arises within three years as a direct result of our documented workmanship or a part supplied during the original service, AN LUXURY WATCHES will assess the watch and may repair or replace the affected part or correct the original service work.

The Three-Year Limited Service Warranty applies only to the specific work performed and parts supplied by AN LUXURY WATCHES. It does not automatically extend the warranty of the entire watch.

WARRANTY EXCLUSIONS

Unless otherwise required by applicable law, our limited warranties do not cover:

• Normal wear, ageing, or cosmetic deterioration.
• Scratches, dents, fading, discolouration, or damage to external finishes.
• Straps, bracelets, buckles, clasps, crystals, crowns, bezels, or decorative components unless the fault directly results from covered service work.
• Loss, theft, or disappearance of the watch.
• Accidental damage, impact, shock, crushing, or improper handling.
• Misuse, negligence, abuse, or use beyond the watch’s intended purpose.
• Water or moisture damage.
• Damage resulting from failure to observe the watch’s confirmed water-resistance limits.
• Damage caused by exposure to chemicals, extreme temperatures, magnetic fields, or unsuitable environments.
• Battery replacement or basic quartz-watch maintenance unless expressly included in the documented service.
• Unauthorised repairs, alterations, modifications, or opening of the watch.
• Damage caused by parts or work supplied by an unauthorised third party.
• Problems affecting components that AN LUXURY WATCHES did not repair, replace, or service.
• Consequential, indirect, or incidental losses to the extent permitted by applicable law.

Replacing a removable strap or bracelet will not automatically affect the warranty, provided that the watch case or movement has not been opened, altered, or damaged.

Every warranty request is subject to inspection. AN LUXURY WATCHES will determine whether the reported fault falls within the applicable warranty, subject to the purchaser’s mandatory rights under applicable law.

VINTAGE WATCHES

Unless expressly confirmed in writing, vintage watches are not covered by the standard AN LUXURY WATCHES Two-Year Limited Warranty.

Vintage watches may contain aged, rare, discontinued, restored, or previously replaced components. Original replacement parts may no longer be available, and certain faults may not be repairable.

Any warranty or after-sales coverage offered for a vintage watch will be stated separately in its product listing, invoice, sales agreement, or warranty documentation.

WATCHES WITH A REMAINING MANUFACTURER’S WARRANTY

A pre-owned watch may retain part of its original manufacturer’s warranty.

Where a valid manufacturer’s warranty remains in effect, claims covered by that warranty may be referred to the relevant manufacturer or authorised service centre for assessment.

The manufacturer decides whether to accept or reject a claim under its own warranty terms. AN LUXURY WATCHES cannot guarantee the manufacturer’s decision or completion time.

If the remaining manufacturer’s warranty expires before two years have elapsed from the Date of Purchase, AN LUXURY WATCHES may provide limited coverage for the remaining portion of the two-year period, subject to the conditions, exclusions, and inspection requirements stated in this policy.

Any service warranty issued by the manufacturer following its repair will apply to the manufacturer’s work and may supersede our coverage for the same repaired components.

UNAUTHORISED THIRD-PARTY WORK

Warranty coverage may be refused where a watch has been opened, repaired, altered, modified, or fitted with internal components by an unauthorised third party and that intervention caused or contributed to the reported fault.

Please contact AN LUXURY WATCHES before arranging any third-party inspection or repair during the applicable warranty period.

HOW TO REQUEST WARRANTY SERVICE

To submit a warranty claim, please provide:

• Your full name and contact details.
• The watch brand, model, and reference number.
• Your invoice or proof of purchase.
• The date of purchase or documented service.
• A clear description of the reported problem.
• Clear photographs or videos showing the watch and the issue, where possible.
• Details of any maintenance, repair, impact, water exposure, or other relevant event.

After receiving your request, our team will review the information and provide instructions for inspection or shipment.

Please do not send a watch without first receiving return or service authorisation.

SHIPPING FOR WARRANTY INSPECTION

The watch must be securely packaged and sent according to the instructions provided by AN LUXURY WATCHES.

Depending on the inspection outcome and applicable warranty terms, the owner may be responsible for shipping, insurance, customs duties, taxes, or other transportation-related charges.

AN LUXURY WATCHES is not responsible for a watch that is lost or damaged while being shipped contrary to our instructions or without suitable tracking and insurance.

SERVICE TIME

Repair time varies according to the watch brand, fault, required testing, availability of parts, and whether manufacturer assistance is required.

Warranty service commonly requires approximately six to eight weeks, but this is an estimate and not a guaranteed completion period. Certain repairs, rare watches, or unavailable components may require additional time.

We will provide an update when the assessment is complete. Once the service has been completed and the watch dispatched, the available tracking information will be sent to the owner.

NON-WARRANTY REPAIRS

If inspection determines that the reported problem is not covered by the applicable warranty, we may provide a repair quotation where service is possible.

No chargeable repair will begin until the client has accepted the quotation and the required payment terms have been agreed.

CONTACT CUSTOMER SERVICE

For warranty claims, servicing enquiries, or after-sales assistance, please contact:

AN LUXURY WATCHES
Email: rayan01.nawab@gmail.com

Please include your invoice number and watch details to help us respond efficiently.